{"id":4570,"date":"2024-08-19T18:06:37","date_gmt":"2024-08-19T18:06:37","guid":{"rendered":"https:\/\/www.be-bookable.com\/?p=4570"},"modified":"2026-10-14T18:44:24","modified_gmt":"2026-10-14T18:44:24","slug":"entreprise-de-location-cybermenaces","status":"publish","type":"post","link":"https:\/\/www.be-bookable.com\/fr\/ressources\/entreprise-de-location-cybermenaces\/","title":{"rendered":"S\u00e9curit\u00e9 et confidentialit\u00e9 pour les entreprises de location : comment prot\u00e9ger les donn\u00e9es des clients"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4570\" class=\"elementor elementor-4570\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df7f512 e-con-full e-flex e-con e-parent\" data-id=\"df7f512\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d3f150 elementor-widget elementor-widget-html\" data-id=\"1d3f150\" 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thead,.bbb tbody,.bbb tr,.bbb th,.bbb td{display:block;width:auto}.bbb thead{display:none}\n .bbb tbody tr{padding:12px 16px;border-top:1px solid var(--lijn)}.bbb tbody tr:first-child{border-top:0}.bbb tbody th{border:0;padding:0 0 6px;width:auto;font-size:16px}\n .bbb tbody td{border:0;padding:4px 0 6px;font-size:16px}.bbb tbody td[data-col]::before{content:attr(data-col);display:block;font-family:var(--kop);font-weight:600;font-size:12.5px;letter-spacing:.06em;text-transform:uppercase;color:var(--tx2);margin-bottom:3px}\n}\n<\/style><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\", \"@type\": \"FAQPage\", \"mainEntity\": [{\"@type\": \"Question\", \"name\": \"Can I copy an ID document when renting out?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Be cautious. 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Through your email someone can reset the passwords of almost all your other accounts.\"}}]}<\/script><div class=\"bbb\"><div class=\"wrap\"><article class=\"art\"><p class=\"intro\">A rental business keeps more personal data than you might think: names, addresses, phone numbers, payments and sometimes a copy of an ID for the deposit. That makes you interesting to fraudsters, and it makes you responsible under the GDPR. You do not need an IT department to get this right. This article shows where the real risks are, what the law asks of you and which measures you can take in an afternoon.<\/p><section class=\"kort\" aria-label=\"In short\"><h2>In short<\/h2><ul><li>The biggest risks for a small rental business are stolen passwords, phishing and customer data lying around in email and spreadsheets.<\/li><li>The GDPR asks you to collect only what you need, store it safely, not longer than necessary, and tell customers what you do with it.<\/li><li>Be sparing with copies of ID documents: preferably just look at the document, or make a masked copy.<\/li><li>Two-step verification on your email, separate accounts per employee and payments through a payment provider cover most of the risk.<\/li><\/ul><\/section><details class=\"toc-m\"><summary>Contents<\/summary><ol><li><a href=\"#why\">Why a rental business is a target<\/a><\/li><li><a href=\"#risks\">The five risks that really matter<\/a><\/li><li><a href=\"#gdpr\">What the GDPR asks of a rental business<\/a><\/li><li><a href=\"#id-documents\">ID documents and deposits: doing it right<\/a><\/li><li><a href=\"#booking\">Handling payments safely<\/a><\/li><li><a href=\"#accounts\">Accounts and passwords in order<\/a><\/li><li><a href=\"#phishing\">Spotting phishing and fake customers<\/a><\/li><li><a href=\"#faq-en\">FAQ<\/a><\/li><\/ol><\/details><h2 id=\"why\">Why a rental business is a target<\/h2>\n<p>Fraudsters do not look for big companies, they look for easy ones. A rental business has three things that attract them:<\/p>\n<ul>\n <li><strong>Personal data.<\/strong> Name, address, phone number and email address of hundreds of customers, sometimes with a copy of an ID.<\/li>\n <li><strong>Money flows.<\/strong> Payments and deposits, often through payment requests and links. Exactly the kind of message fraudsters imitate.<\/li>\n <li><strong>Valuable items.<\/strong> Someone posing as a customer with stolen details drives off with your trailer or camera.<\/li>\n<\/ul>\n<p>On top of that, small businesses often work with one shared password, keep customer data in their inbox and have no time to think about it. That is not a reproach, but it is exactly where things go wrong.<\/p>\n<h2 id=\"risks\">The five risks that really matter<\/h2>\n<div class=\"tabel\"><table>\n <thead><tr><th scope=\"col\">Risk<\/th><th scope=\"col\">How it happens<\/th><th scope=\"col\">What it costs<\/th><\/tr><\/thead>\n <tbody>\n  <tr><th scope=\"row\">Stolen password<\/th><td data-col=\"How it happens\">The same password for email, web shop and payment account; one leak and everything is open<\/td><td data-col=\"What it costs\">Access to your customers, your money and your reputation<\/td><\/tr>\n  <tr><th scope=\"row\">Phishing<\/th><td data-col=\"How it happens\">An email saying &#8220;your payment failed&#8221; or &#8220;your account will be blocked&#8221; with a fake login page<\/td><td data-col=\"What it costs\">Your login details, and with them everything above<\/td><\/tr>\n  <tr><th scope=\"row\">Fake customer<\/th><td data-col=\"How it happens\">A booking with stolen details or a forged payment receipt, picked up and never returned<\/td><td data-col=\"What it costs\">The product and the deposit<\/td><\/tr>\n  <tr><th scope=\"row\">Data lying around<\/th><td data-col=\"How it happens\">Spreadsheets with customer data as attachments, photos of IDs on your phone<\/td><td data-col=\"What it costs\">A data breach you have to report<\/td><\/tr>\n  <tr><th scope=\"row\">Lost device<\/th><td data-col=\"How it happens\">Laptop or phone without a screen lock, logged in to everything<\/td><td data-col=\"What it costs\">Everything open on that device<\/td><\/tr>\n <\/tbody>\n<\/table><\/div>\n<p>Notice that none of these risks needs advanced hackers. They need a password, a moment of inattention or a file in the wrong place.<\/p>\n<h2 id=\"gdpr\">What the GDPR asks of a rental business<\/h2>\n<p>The General Data Protection Regulation (GDPR) applies to every business that processes personal data, even if you only rent out bouncy castles. In plain language it comes down to six things:<\/p>\n<ul>\n <li><strong>Only what you need.<\/strong> For a rental you need a name, contact details, an address for delivery or invoicing and the payment. Usually not a date of birth or national ID number.<\/li>\n <li><strong>Say what you do.<\/strong> A privacy policy on your site that explains which data you keep, why and for how long.<\/li>\n <li><strong>Store it safely.<\/strong> Not in loose emails and spreadsheets, but in a system only the people who need it can access.<\/li>\n <li><strong>Not longer than necessary.<\/strong> Invoices must be kept for tax for several years; a copy of an ID no longer than the rental period.<\/li>\n <li><strong>Customers have rights.<\/strong> They may ask which data you hold and have it deleted, as far as you are not legally required to keep it.<\/li>\n <li><strong>Data breach? Report it.<\/strong> If you lose data that puts customers at risk, report it to your data protection authority within 72 hours. The <a href=\"https:\/\/commission.europa.eu\/law\/law-topic\/data-protection_en\" target=\"_blank\" rel=\"noopener\">European Commission<\/a> explains the rules and links to each country&#8217;s authority.<\/li>\n<\/ul>\n<p>This is a practical summary, not legal advice. If you are unsure about your own situation, check with your data protection authority or ask an adviser.<\/p>\n<h2 id=\"id-documents\">ID documents and deposits: doing it right<\/h2>\n<p>With expensive items you want to know who you are dealing with. Copying a passport and keeping it in a folder is the riskiest way to do that: it is exactly the document someone else needs to pose as your customer. Safer options:<\/p>\n<ul>\n <li><strong>Look at the document at pick-up<\/strong> and compare the name and photo with the booking. You do not need to keep anything.<\/li>\n <li><strong>Note at most the type of document and the last digits<\/strong> on the order, if you want to be able to show later that you checked.<\/li>\n <li><strong>If you really need a copy,<\/strong> have the customer make a masked copy without the photo and national ID number, and delete it after the return.<\/li>\n <li><strong>Let customers pay the deposit online<\/strong> when they book. A payment through a payment provider is tied to a bank account in their name and often says more than a copy.<\/li>\n<\/ul>\n<h2 id=\"booking\">Handling payments safely<\/h2>\n<p>Never let card or bank details pass through you. A payment provider such as <a href=\"https:\/\/www.be-bookable.com\/integrations\/online-payments\/\">Mollie<\/a> processes the payment on its own secure page; you only see whether it was paid. That has three advantages:<\/p>\n<ul>\n <li>you keep no payment data, so it cannot leak from you either;<\/li>\n <li>customers pay when they book, so fake bookings with &#8220;I will pay at pick-up&#8221; drop out;<\/li>\n <li>the payment status is on the order, so a forged receipt by email is pointless.<\/li>\n<\/ul>\n<p>And avoid sending payment links in loose messages where you can. Customers used to your real links fall less easily for a fake one.<\/p>\n<aside class=\"cta\" aria-label=\"Be-Bookable\"><div><p class=\"kick\">Secure without an IT department<\/p><h3>Customer data in one place with <span style=\"white-space:nowrap\">Be-Bookable<\/span><\/h3><p>Separate accounts and roles per employee, payments through Mollie and a privacy policy with consent at booking. Your first 100 orders are free, after that 19.99 euros per month.<\/p><\/div><div class=\"knoppen\"><a class=\"knop knop--w\" href=\"https:\/\/www.be-bookable.com\/sign-up\/\">Start for free<\/a><a class=\"knop knop--o\" href=\"https:\/\/www.be-bookable.com\/features\/users-and-roles\/\">See users and roles<\/a><\/div><\/aside>\n<h2 id=\"accounts\">Accounts and passwords in order<\/h2>\n<p>This is where the biggest gain is, and it costs the least:<\/p>\n<ul>\n <li><strong>Two-step verification on your email.<\/strong> Whoever has your email can reset the password of every other account. Turn on two-step verification for your email, your payment provider and your bank, in that order.<\/li>\n <li><strong>A password manager.<\/strong> One strong master password and a unique, long password for every service that you do not have to remember.<\/li>\n <li><strong>Separate accounts per employee.<\/strong> No shared login. In Be-Bookable you invite team members with <a href=\"https:\/\/www.be-bookable.com\/features\/users-and-roles\/\">their own role<\/a>: someone who hands out and takes back equipment does not need your revenue or settings. If someone leaves, you only switch off that account.<\/li>\n <li><strong>Sign in with Google.<\/strong> If your Google account uses two-step verification, you can sign in to Be-Bookable with it and get the same protection.<\/li>\n <li><strong>Lock your devices.<\/strong> Screen lock on phone and laptop, and updates switched on. A lost phone is then annoying, not a data breach.<\/li>\n<\/ul>\n<h2 id=\"phishing\">Spotting phishing and fake customers<\/h2>\n<ul>\n <li><strong>Urgency is the signal.<\/strong> &#8220;Within 24 hours&#8221;, &#8220;your account will be blocked&#8221;, &#8220;payment failed&#8221;: open the site yourself through your bookmark instead of through the link.<\/li>\n <li><strong>Look at the address, not the name.<\/strong> The sender name is easy to fake; the domain after the @ is not.<\/li>\n <li><strong>A receipt by email or message does not count.<\/strong> Only the payment status in your own system or at your payment provider.<\/li>\n <li><strong>Unusual request, extra check.<\/strong> A new customer who wants an expensive set collected by &#8220;a friend&#8221;, or wants to pay another way: give them a call.<\/li>\n<\/ul>\n<p>Want to go further? The UK <a href=\"https:\/\/www.ncsc.gov.uk\/collection\/small-business-guide\" target=\"_blank\" rel=\"noopener\">NCSC small business guide<\/a> is a clear, free starting point.<\/p>\n<section class=\"check\"><h2>Checklist: security and privacy in an afternoon<\/h2><ul><li>Two-step verification on email, payment provider and bank<\/li><li>Password manager in use, no reused passwords<\/li><li>Every employee has their own account with only the rights they need<\/li><li>Screen lock and updates on all devices<\/li><li>Payments through a payment provider, no card data with you<\/li><li>Privacy policy on your site and consent at booking<\/li><li>No more customer data in loose emails and spreadsheets<\/li><li>ID policy: look rather than copy<\/li><li>Know what to do in a data breach (report within 72 hours)<\/li><\/ul><\/section><section class=\"faq\" id=\"faq-en\"><h2>Frequently asked questions about security and privacy<\/h2><details><summary>Can I copy an ID document when renting out?<\/summary><p>Be cautious. Preferably just look at the document. If you really need a copy, have the customer make a masked copy without the photo and national ID number, and delete it after the rental period. Check your data protection authority for your own situation.<\/p><\/details><details><summary>Does a small rental business have to comply with the GDPR?<\/summary><p>Yes. The GDPR applies to every business that processes personal data, whatever its size. For a small business it mainly means collecting little, storing it safely, having a privacy policy and not keeping data longer than needed.<\/p><\/details><details><summary>How long may I keep customer data?<\/summary><p>As long as needed for the purpose. Invoices must be kept for tax for several years. Data you only needed for the rental, such as a copy of an ID, you delete afterwards.<\/p><\/details><details><summary>What should I do in a data breach?<\/summary><p>Limit the damage (change passwords, block the account), find out which data is involved and report it to your data protection authority within 72 hours if it puts customers at risk. If the risk is high, inform the customers themselves too.<\/p><\/details><details><summary>Is paying through Mollie safe?<\/summary><p>Yes. The customer pays on Mollie&#8217;s secure page, and you keep no card or bank details yourself. The money goes to your own Mollie account; Be-Bookable charges no commission.<\/p><\/details><details><summary>What is the most important measure if I only do one thing?<\/summary><p>Two-step verification on your email. Through your email someone can reset the passwords of almost all your other accounts.<\/p><\/details><\/section><section class=\"bronnen\"><h3>Sources<\/h3><p>European Commission on data protection (commission.europa.eu), UK National Cyber Security Centre small business guide (ncsc.gov.uk), Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl). Be-Bookable: users and roles and online payments features, October 2026.<\/p><\/section><section class=\"slot\"><h2>Start with your email<\/h2><p>Turn on two-step verification today and give every employee their own account. The rest of the checklist follows.<\/p><div class=\"knoppen\"><a class=\"knop knop--p\" href=\"https:\/\/www.be-bookable.com\/sign-up\/\">Start for free<\/a><a class=\"knop knop--s\" href=\"https:\/\/www.be-bookable.com\/resources\/why-you-should-automate-your-rental-business\/\">Read: automating your rental business<\/a><\/div><\/section><\/article><nav class=\"toc\" aria-label=\"Contents\"><p>Contents<\/p><ol><li><a href=\"#why\">Why a rental business is a target<\/a><\/li><li><a href=\"#risks\">The five risks that really matter<\/a><\/li><li><a href=\"#gdpr\">What the GDPR asks of a rental business<\/a><\/li><li><a href=\"#id-documents\">ID documents and deposits: doing it right<\/a><\/li><li><a href=\"#booking\">Handling payments safely<\/a><\/li><li><a href=\"#accounts\">Accounts and passwords in order<\/a><\/li><li><a href=\"#phishing\">Spotting phishing and fake customers<\/a><\/li><li><a href=\"#faq-en\">FAQ<\/a><\/li><\/ol><\/nav><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Les risques r\u00e9els pour une entreprise de location, ce que le RGPD vous impose et comment s\u00e9curiser les donn\u00e9es clients, les paiements et les comptes en un apr\u00e8s-midi.<\/p>","protected":false},"author":1,"featured_media":9366,"comment_status":"closed","ping_status":"open","sticky":false,"template":"elementor_theme","format":"standard","meta":{"footnotes":""},"categories":[22],"tags":[],"bb_blog_topic":[81],"bb_feature_group":[],"class_list":["post-4570","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-resources"],"_links":{"self":[{"href":"https:\/\/www.be-bookable.com\/fr\/wp-json\/wp\/v2\/posts\/4570","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.be-bookable.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.be-bookable.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.be-bookable.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.be-bookable.com\/fr\/wp-json\/wp\/v2\/comments?post=4570"}],"version-history":[{"count":5,"href":"https:\/\/www.be-bookable.com\/fr\/wp-json\/wp\/v2\/posts\/4570\/revisions"}],"predecessor-version":[{"id":9371,"href":"https:\/\/www.be-bookable.com\/fr\/wp-json\/wp\/v2\/posts\/4570\/revisions\/9371"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.be-bookable.com\/fr\/wp-json\/wp\/v2\/media\/9366"}],"wp:attachment":[{"href":"https:\/\/www.be-bookable.com\/fr\/wp-json\/wp\/v2\/media?parent=4570"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.be-bookable.com\/fr\/wp-json\/wp\/v2\/categories?post=4570"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.be-bookable.com\/fr\/wp-json\/wp\/v2\/tags?post=4570"},{"taxonomy":"bb_blog_topic","embeddable":true,"href":"https:\/\/www.be-bookable.com\/fr\/wp-json\/wp\/v2\/bb_blog_topic?post=4570"},{"taxonomy":"bb_feature_group","embeddable":true,"href":"https:\/\/www.be-bookable.com\/fr\/wp-json\/wp\/v2\/bb_feature_group?post=4570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}