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Home / Features / Booking requests

Booking requests

Customers send a request without paying. You check it, adjust the order and send a quote that they accept and pay.

Let customers ask first, and confirm with a quote

In short

  • Switch your shop to requests: customers pick their products and dates and send a request, without a payment step.
  • You check the request, adjust the order if needed and send a quote. The customer accepts it and pays, or declines it.
  • While you decide, the products stay reserved for that period, so nobody else books them.
See it in a free demo
The product page of a dance floor panel with the line On request, the checkout with You are sending a request and the button Send request, and the page Your request has been sent
A customer picks 12 dance floor panels for two days, sees that the shop works on request and sends the request without paying.

Why booking requests matter

Not every rental can be booked blind. For a large event, custom work or a busy weekend you want to check the order first. With requests, customers still book in your shop, and you decide.

No payment step

Customers fill in their details and send the request. They pay only after they accept your quote.

Stock stays reserved

The products in a request are reserved for that period while you review it.

You send the quote

Adjust products, prices or dates on the order and send a quote with one button.

How Be-Bookable solves it

  1. Switch on requests. Under Shop Settings, in the Start of booking panel, switch on Customers send a request instead of paying right away. It applies to your whole shop.
  2. Customers send a request. The product page and the cart say that your shop works on request. The checkout has no payment step and the button reads Send request. This works in your shop and in the booking widget, see website widget.
  3. You review it. You get an email about the new request, and the order has the status Request in your dashboard. Adjust the order if needed and click Send quote, see quotes.
  4. The customer decides. The customer accepts the quote and pays with the payment options you offer, or declines it. A declined quote cancels the order and frees the products.

Booking requests in the real world

Where a request works better than a direct booking:

Rental typeCustomer asks forWhat you check first
Party rentalA dance floor and tables for 150 guestsRoom and power at the venue
Event venuesA hall for a Saturday eveningThe setup and the number of guests
Party tentsA large tent on a lawnWhether the ground is suitable
Machine rentalA mini excavator for a weekAccess to the site and transport

See it in action

The order as a request in your dashboard, and the switch in your shop settings.

Frequently Asked Questions

Do customers pay when they send a request?

No. The checkout has no payment step. Customers pay after they accept your quote.

Yes. The products in a request stay reserved for that period, so they cannot be booked twice. A declined quote cancels the order and frees them again.

No. The switch applies to your whole shop. Every booking in your shop is then a request.

No. A request counts as revenue only once the customer has accepted the quote.

Other Features

Alternatives when booked

When a product is booked, your shop shows how many are free, the next free date and related products that are free in that period.

Barcode scanning

A barcode per unit, printed as labels and scanned at hand-out and return, so you know which unit is with which customer.

A calendar with a cross icon representing a booking block

Booking blocks

Hold prep, cleaning or transport time before and after every rental, set per product.

Booking requests

Customers send a request without paying. You check it, adjust the order and send a quote that they accept and pay.

Bundles

Combine products into one bookable set with its own price, while stock stays correct for every item.

A set of icons representing category management

Category management

Group your products into categories with a photo and description, so customers find what they need faster.

Custom shipping options truck

Custom shipping options

Set your own pickup and delivery options, each with a fixed price, and let customers choose at checkout.

Customer accounts

Customers log in with a code by email, find their details filled in at checkout and see their orders with invoices. Guests can still book.

An enveloppe representing a customer email

Customer emails

Send customers an email at every order status, in your own words, with the order summary added for you.

A card representing a customer page

Customer pages

Your terms, privacy policy and thank-you page, shown at checkout and after every booking.

Deposits

Ask a deposit per shop or per product, collect it as a card hold, online or at pickup, and settle it from the order.

Flexible booking slots

Rent out any product by the minute, hour, day or week, each with its own flat price and automatic buffer times.

Handover and return

Record on your phone what goes out and comes back, with photos, damage notes and the customer’s signature, as a PDF receipt on the order.

Invoice generation

Every order gets a PDF invoice in your shop’s language, attached to the order emails.

Mobile app

Add Be-Bookable to your phone and get a notification for every new order and payment.

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 Event Equipment. Tools. Office Furniture. Electronics. Gadgets. Party Supplies. Fitness Equipment. Costumes. Outdoor Gear. Baby Gear. Photography. Home Appliances. Medical Equipment. Garden Equipment. Audio Equipment. Kitchen Appliances. Water Sports Gear. Virtual Reality.  Camping Gear. Board Games. Musical Instruments. DIY Tools. Sports Equipment. Projectors. Camping Tents. Power Tools. Luxury Watches. Educational Toys. Party Tents. Office Technology. Tailoring Equipment. Karaoke Systems. Beach Equipment. Pop-up Shops. Massage Chairs. Ski Gear. Fishing Equipment. Project Tools. 3D Printers. Robotics Kits. Air Purifiers. E-bikes. Gaming Consoles. VR Headsets. Learning Kits. Silent disco.
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