Remind customers before pickup and return
In short
- Customers get an email before the pickup or delivery, and another one before the return.
- Per reminder you choose how many days before it goes, from 1 to 7. It is sent at 09:00 on that day.
- You edit the texts like your other status emails. The order summary is added below the text.
Why reminder emails matter
A customer who forgets the pickup time or the return date costs you phone calls, and products that are not back in time for the next booking. A short reminder prevents most of it.
Before pickup or delivery
With your address, the opening hours of that day and the pickup code if you use one.
Before the return
So the products are back on time. With a Sendcloud shipment the return label is attached.
In the customer’s language
Default texts in Dutch, English and German. Each reminder follows the language of the order.
How Be-Bookable solves it
- Switch on reminder emails. Under Integrations, open Reminder emails and switch them on. The two reminders appear under Templates, below your status emails.
- Choose when. Per reminder you switch it on or off and choose 1 to 7 days before. Reminders go at 09:00 on that day.
- Edit the texts. With %shop_address% and %opening_hours% the email shows your address and the opening hours of that day. Change the subject and the text like any status email, see customer emails.
- Follow it on the order. Every reminder goes once per order. The order history shows that it was sent, or why it was not.
Reminder emails in the real world
When rental businesses send them:
See it in action
The text of the pickup reminder, and the two reminders under Templates.
Frequently Asked Questions
Which orders get a reminder?
A pickup reminder goes to orders that are pending or reserved. An order booked on or after the reminder day gets none, because the confirmation was just sent. A return reminder never goes before the rental starts, so a one-day rental only gets the pickup reminder.
Can reminders go by text message or WhatsApp?
No. Reminders go by email.
What about orders I ship with Sendcloud?
An order with a Sendcloud label gets no pickup reminder, because your shipping emails take over. Its return reminder includes the return label as a PDF, when Sendcloud has one for the parcel.
Does the reminder include the pickup code?
Yes. If you use pickup codes, the reminder before pickup contains the code and your explanation, see pickup codes.
